- DATE:
- AUTHOR:
- The AIQ team
An Important Update on Dutchie Loyalty Integration
Resolved: Loyalty Sync Disruption
We want to thank our clients for escalating the loyalty syncing issue directly with Dutchie. We are pleased with how fast the resolution was provided once customers were armed with the facts. The disruptions with loyalty data synchronization that occurred between AIQ loyalty and Dutchie POS have been resolved by Dutchie as of Thursday June 18th.
We recognize that some retailers may have received conflicting information regarding the root cause of the issue. We encourage customers to evaluate claims carefully and hold all technology partners to a high standard of transparency and accountability. We believe the strongest partnerships are built through transparency, collaboration, and a shared commitment to customer success. Retailers should never be placed in the middle of competitive dynamics between technology providers, nor should operational disruptions become a mechanism for influencing purchasing decisions.
We encourage retailers to utilize the following options for AIQ / Dutchie POS loyalty syncing as they ensure consistent performance - our in browser option is highly recommended and instructions are below.
What was Happening?
We want to make our clients aware that Dutchie has recently launched a competing loyalty solution. As a result, some shared AIQ and Dutchie customers are experiencing disruptions with loyalty data synchronization.
We understand that some clients have been told these synchronization issues originate with AIQ and have subsequently been encouraged to consider Dutchie's alternative loyalty solutions. While we cannot speak to the intent behind the messaging being shared by partner vendors, we believe customers are best positioned for long-term success when they partner with companies that make product decisions based on capabilities, performance, and business value - not by creating disruptions and using those disruptions to drive competitive sales cycles.
It is important to note that AIQ currently maintains integrations with more than 80 technology partners across the cannabis ecosystem, and we are not aware of similar synchronization issues occurring elsewhere. This reinforces our belief that open, collaborative partnerships remain the best path to delivering a reliable experience for retailers.
To minimize any impact to your business, we recommend using the AIQ loyalty sign-up flow. Sales from newly enrolled shoppers will continue to sync regularly. This means that a customer who enrolls and shops multiple times on the same day may not have all transactions reflected in AIQ immediately. Their profile and loyalty status will be available, and any delayed sales activity will be synchronized during regular updates. If you have questions about how these integration updates may affect your operation, please contact our support team.
We recognize that some retailers may be receiving conflicting information regarding the source of these issues. We encourage customers to evaluate claims carefully and hold all technology partners to a high standard of transparency and accountability. We believe the strongest partnerships are built through transparency, collaboration, and a shared commitment to customer success. Retailers should never be placed in the middle of competitive dynamics between technology providers, nor should operational disruptions become a mechanism for influencing purchasing decisions.
What To Do?
Option #1 - Chrome Browser Extension
This option is recommended for the smoothest experience — signups happen in real time without juggling multiple windows on your terminal.
Prerequisites:
AIQ Staff Login Account
If your staff members do not have an AIQ account, follow these instructions to get them added.
Have the AIQ Extension Installed
Open Google Chrome on your POS terminal
Go to this link to download the AIQ Extension
Click "Add to Chrome"
How to Use AIQ Extension in Dutchie POS
Open up Dutchie POS in Google Chrome
Select the extension icon next to address bar (Puzzle Piece)
Log In to the extension using your AIQ staff account
As you navigate Dutchie POS, the AIQ widget will automatically appear at the bottom of the screen on any supported page:
Dutchie POS: Customers, Edit Customer, Cart
Dutchie Backoffice: Customers, Customer Detail
From the widget, you can view loyalty points, check customer details, and enroll new customers — all without leaving your point of sale.
Backoffice Walkthrough
Dutchie POS Walkthrough
Option #2 - Auto Enroll Personas in Loyalty Program
This option is frictionless for your staff while still ensuring all new customers are enrolled in your AIQ loyalty program during your regularly scheduled data synchronization.
Prerequisites:
AIQ Staff Account has Owner permissions
In order to enable this setting, you must be logged in with a staff account with the "Owner" role.
How to Enable Auto Enroll in AIQ
Within AIQ, navigate to your integration settings
Find LeafLogix / Dutchie POS on the integrations page and select it
Scroll down to the loyalty field and set a date in "Auto Enroll Personas in Loyalty Program Who Purchased After/On"
Save
Option #3 - Register New Customers using AIQ Signup Forms
Ensure that Sync Personas is enabled by navigating to your Integration settings, opening up LeafLogix / Dutchie POS and enabling the toggle next to Sync Personas
Open the designated Signup Form:
In your browser, open the Signup Form your store uses for in-store registration. (To find it in AIQ: go to Customers > Signup Forms, click Share on the correct form, and open the link.) Bookmark this link for quick access during future checkouts.Set up your screen layout:
Position the AIQ Signup Form on one side of your screen and the Dutchie Register on the other. This is recommended so you are able to move freely between the two platforms easily.
Register the new customer:
When checking out a new customer, fill out their information in the AIQ Signup Form first. Once submitted, you'll be able to locate them in Dutchie and attach them to the sale.
Attach the customer to the transaction:
In Dutchie Register, click the Plus icon next to Guest, then search for the customer you just registered by Phone, Email or Name and click Attach to Cart.
Complete the transaction:
With the customer added to the cart, finish checking them out as normal. Their loyalty profile will appear in the AIQ environment immediately, and their purchase will sync on AIQ's standard import schedule.
End Results
Customer Linked to the Cart:
AIQ Loyalty Created:
Dutchie POS Account Created:
Need Help?
If you need assistance, reach out to AIQ Support anytime via the chat widget within your AIQ Dashboard.